Contact Center Overview
MPC Plus introduced contact center outsourcing service for the first time in Korea.
28 years of operation experience and operational know-how
![한국코퍼래이션 아웃소싱 서비스 - 마케팅 프로모션 실행 / 고객 맞춤 서비스 제공](../images/c_center_img01.gif)
Contact Center Service
We analyze the needs of our clients ' services to efficiently operate a variety of services.
Service type
Full Outsourcing |
On-site-Outsourcing |
- · Service provided at MPC Plus Contact Center
- · Turn-key Service
|
- · Dispatch of Hankook Corporation personnel to customer's contact center
- · A separate service
|
Type of service work
Inbound service |
Outbound service |
Research Service |
- Incoming call processing service
|
- Performs sales and marketing activities for pre-arranged customers
|
- Research service to implement customer experience strategy
|
Productivity and quality of contact center
- Productivity
![생산성 관리 - CTI,목표·지표관리,전문 관리자,프로세스 관리](../images/c_center_img02.gif)
- Quality
![품질관리 - Recording, 목표·지표관리, 전문 Q&A, 프로세스 관리](../images/c_center_img03.gif)
Contact Center Service Features
MPC Plus is the only company in Korea that provides both implementation and management.
![infra, support, operation](../images/c_center_img04.gif)
PEOPLE
- · Competent Manager
- · Recruitment of talented personnel
- · Effective employee retention management
INFRA
- · Own contact center building
- · Own counseling application recording system, CTI system, etc.
- · Ensure system stability
- · Develop customer-oriented programs
OPERATION
- · Efficient operating processes
- · Perform a systematic, Full/ In-House-out outsourcing with the operating manual.
- · Client custom service
SUPPORT
- · Determine the direction for the improvement of the contact center through consulting analysis
- · Client improvement process proposal